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FAQ

Can I book a transfer that will stop and collect my keys for a private villa?

Mon, 16 Nov, 2015 at 2:34 PM

We will check with the supplier to see if this is possible. In most cases it is. Please therefore make your booking, contact us on our 'Before you travel' form quoting your booking reference and will look into this for you.

Can I book a one way transfer to the airport?

Mon, 16 Nov, 2015 at 2:35 PM

Yes please de select the option on the search box for the way you do not need (arrival is airport to resort, departure is resort to airport) select the country, resort and airport relevant for your transfer and search. You will need to follow the ‘departure’ instructions issued on your voucher. Please enter the correct flight information for your departure flight and not the time you wish to be picked up. The time of pick-up for your departure you will need to confirm no less than 24 hours before you depart either on the front page of our website or with the local supplier (the telephone number is on your voucher which is issued at the time of booking)

I want to book a one way transfer to the airport but I’m not taking a flight is this possible?

Mon, 16 Nov, 2015 at 2:35 PM

Yes please de select the option on the search box for the way you do not need (arrival is airport to resort, departure is resort to airport). You will need to follow the ‘departure’ instructions issued on your voucher. When you enter a time please note the transfer will arrive to bring to you the airport roughly 2 hours before that time. Please put a note in the special request box to say you will be not taking a flight but just need to be transferred to the airport. Should the supplier reject this request you will be notified and you will be refunded as per our booking terms.

You will need to confirm the pick-up time for your departure no less than 24 hours before you depart either on the front page of our website or with the local supplier (the telephone number is on your voucher which is issued at the time of booking)

Do I need to confirm the pick-up transfer from the airport?

Sun, 19 Feb, 2017 at 12:12 PM

Our local Partner will be expecting you according to your flight times there is no need to reconfirm this part of your transfer before you arrive. If there is a change to your flight departure time, please notify our Partner, the number can be found on your e-Ticket.

Our Partner will do their best to accommodate you as far as possible however these changes are not always possible.

I have booked a one way to the airport. How do I find out my pick up time?

Sun, 19 Feb, 2017 at 12:16 PM

It’s essential that you reconfirm the details of your departure transfer for your pick up time. If you don’t reconfirm your departure transfer, or inform our Partner of any changes to your travel arrangements, you could miss your departure transfer and possibly your flight, ship or train home. A2B transfers cannot be held responsible for any costs you then incur in making new arrangements to get home.

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Please go to www.a2btransfers.com/pickuptime to check your pickup time. If you have amended the hotel you are staying in or have had any change to your flight time please telephone the local office the telephone number can be found on your e-Ticket, to reconfirm the pick-up time/ pick-up point.

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Alternatively you can call the local operator on the office number detailed on your e-Ticket to confirm your pick up time no later than 24 hours before your return flight. Please call within the local office working hours displayed on your voucher. Some offices close at the weekend so you may be required to call on a Friday if you depart during the weekend or on a Monday. If for any reason you cannot reach the local resort office please dial the emergency number for assistance.

Do I need to check my booking with you after I get my e-Ticket?

Sun, 19 Feb, 2017 at 12:56 PM

There is no need to check if your booking exists with us if you have received your e-Ticket.

How do I know my booking was successful?

Sun, 19 Feb, 2017 at 12:53 PM

When you confirm your booking and payment is taken, your booking reference number will appear on screen with the option to print it before you exit our site. You’ll then automatically receive an email with your e-Ticket which will confirm that your booking has been made. This will also detail instructions about what to do on arrival and how-to reconfirm your return transfer. If for any reason the screen will not refresh please check your email address and the spam folder to see if the booking is confirmed before attempting to book again. It is your responsibility to take reasonable steps to avoid duplicate bookings by also checking with your bank to see if any payment has been taken.

I did not get my transfer e-Ticket how can I obtain it?

Sun, 19 Feb, 2017 at 12:50 PM

If you are a travel agent please click on the ‘administration’ tab on A2B transfers website, enter your email and login and simply enter the booking reference or search the system for the booking.

If you are a direct customer please contact us on https://talktous.a2btransfers.com/support/home 

If you have booked with a travel agent you will need to contact them to obtain your voucher.

Do I need to take any paperwork with me when I travel?

Sun, 19 Feb, 2017 at 12:48 PM

It’s essential that you take your e-Ticket with you on your transfer. This must be shown to the driver or our representative before you can board your transfer vehicle. In fact, we recommend you take two copies - in some destinations the transport operators have to collect a copy of your booking confirmation as proof of purchase for legal reasons.

What do I need to know about booking infants or children?

Sun, 19 Feb, 2017 at 12:47 PM

On a shuttle service there may be a charge for infants who are under the age of two. Please note some destinations have a legal requirement for the infant/child to be secured with in a baby seat/booster seat. Should our Partner not be able to provide a baby seat you will need to supply your own. Where the infant is not legally required to be secured in a baby seat the infant will be required to travel on the lap of a responsible adult. You must include the infant in the total number of people you are booking the transfer for. If a child requires a seat they will be charged the full price, please show this on your booking by selecting the child as two years old not under two years old so the correct size vehicle is booked. For children who are two and above a seat must always be booked at the normal price for the shuttle in question. At times there may be discounted prices for children aged 2 – 12 years old, however this will vary accordingly to the travelling dates and destinations; therefore it’s imperative that at the time of booking you fully advise us of all infant/children and their ages. Children’s ages will be classed as the age they are on their outbound travel date. The transfer provider reserves the right to double check children’s ages on their passport; should it be found that they are over the age of 12 but received a child’s discount price; the price difference will need to be paid direct to our partner. 

For Taxis and Private Transfers all children and infants count towards the occupancy of the vehicle regardless of age and thus must be included in the total number of passengers at the time of booking eg; for a party of 3 adults, one child and a baby, you will need to book a vehicle that seats a minimum of five people.

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