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FAQ

Can I book a child seat on to my booking?

Sun, 19 Feb, 2017 at 12:43 PM

For baby/child booster seats: We strongly recommend that you bring your own baby/booster seats. Our Partners can provide them in some destinations and they will meet the local safety standards but will vary in quality and availability. A supplement maybe payable and you will be expected to fit the baby seat yourself. At the time of making your booking the website will allow you to add these extras. These are not available in all destinations and you might have to upgrade to a bugger vehicle type to accommodate these extras. 

Do you cater for wheelchair users and people with disabilities?

Sun, 19 Feb, 2017 at 12:39 PM

We will do our utmost to cater for any special requirements you may have.

Our shuttle transfers are not suitable for anyone who cannot climb the steps into a coach or minibus. Our drivers are not able to assist passengers onto vehicles. 

Electric wheelchairs and scooters cannot be transported on any of our shuttle services. If you need to take one of these items on any of our services you must contact us prior to booking so we may check with the Partner if they have a suitable vehicle.

There may be a charge for transporting manual fold-down wheelchairs but it is essential that you contact us prior to booking a transfer to check which service can be booked and any additional costs involved.

Private specially adapted Euro Taxis for a maximum of 4 adults, suitable for electric scooters and wheelchairs can be arranged in certain destinations. Please check with us should availability not show in the standard search.

How much luggage can I take with me?

Sun, 19 Feb, 2017 at 12:36 PM

The standard luggage allowance is one piece of hand luggage and one small suitcase/holdall only per person and should not exceed 70cm x 40cm x 20cm. 

Please note:
On a private transfer, if you are bringing pushchairs or fold-down wheelchairs, please book a vehicle big enough to ensure you and your belongings can all travel in comfort and safety, e.g. if four people are travelling with luggage and a pushchair, please book a vehicle for six or more people. 



Excess Luggage: 
On a shuttle service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as excess luggage and may be chargeable.

On a private transfer, if you bring large suitcases or other excess luggage (including pushchairs and/or wheelchairs) that cannot fit inside the vehicle, you may be asked to pay for a second vehicle on arrival, Any extras being added to the booking may incur additional costs.

I need to amend the name of the person travelling with me how do I do this?

Mon, 16 Nov, 2015 at 2:49 PM

The lead passenger details are the only ones we require. Therefore you only need to contact us if the lead passenger changes.

How long will the transfer take?

Sun, 19 Feb, 2017 at 12:29 PM

The time stated on our website are estimated and based on information provided to use by our Partner. These times may vary according to local road conditions, volumes of traffic, local festivities, weather conditions etc.

Shared shuttle journeys usually involve multiple pick-ups and/or drop-offs and therefore journey times will usually be longer than those stated.

Please note: the driver may stop for a comfort break on longer journeys

Where will I be dropped-off/picked-up from?

Sun, 19 Feb, 2017 at 12:28 PM

Our Partners endeavour to operate a door to door service however this may not always be possible as access may be restricted due to pedestrian only areas or local road closures etc. Where these restrictions apply you and your luggage will be dropped and collected from the nearest accessible point.


What do I do once my flight has landed?

Sun, 19 Feb, 2017 at 12:24 PM

Once you have landed please follow the joining instructions on your e-Ticket, please be sure to report to the local rep within one hour of landing. There is no need to re-confirm this part of your transfer with the local provider as you have detailed your flight information they will be waiting to meet you. If you have any trouble locating the rep please call the local emergency telephone number on your e-Ticket, please do not leave the airport without contacting the emergency number.

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